Frequently asked questions
Do you ship outside Canada?
We ship globally. The buyer is responsible for any shipping or customs charges incurred in the destination country.
Do you have a storefront?
No. We are a Vancouver based business but do not have a storefront. We are available to meet in person or virtually for custom orders.
When will I get my order?
Delivery times vary depending on your location. If the product is in inventory - the product is shipped within 4-5 business days. If it is a special order, it may take as long as 6 to 8 weeks. We will update you the moment we receive your order.
What is the return policy?
We do not carry large inventories so we can ensure that each item can be customized to your needs. Custom and special order items cannot be returned. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for refund or exchange.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Where are your products manufactured?
Our products come from the UK, Canada and India.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.